Privacy policy
Last Updated: 12 March 2025
This Privacy Policy explains how Nerovano - Norway ("we", "us", "our", or "the site") collects, uses, and discloses your personal information when you visit or make a purchase from nerovano.com, use our services, or otherwise engage with us. “You” and “your” refer to anyone using our services—whether a customer, website visitor, or any other individual whose data we process under this policy.
Please take a moment to read this Privacy Policy carefully.
Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal obligations, or other operational or regulatory reasons. Any updates will be posted on our website with the revised date at the top of the page, and we’ll comply with any legal notification requirements.
How We Collect and Use Your Personal Information
To provide our services, we collect personal information from various sources, depending on your interactions with us. In addition to the uses outlined below, we may use your data to communicate with you, enhance or maintain our services, meet legal obligations, enforce our Terms of Service, and protect our business and users.
What We Collect
The types of personal information we collect vary based on how you interact with our site:
Information you provide directly:
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Contact details: Name, address, email, phone number.
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Order details: Billing and delivery addresses, payment confirmation.
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Account details: Username, password, security questions.
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Support communication: Any information you include when contacting customer service.
Note: Some features require you to provide certain personal data. You can choose not to share it, but this may limit your ability to use some services.
Information from your interactions:
We may collect certain usage data automatically using cookies, pixels, and similar technologies. This includes device type, browser, IP address, access times, and how you interact with our services.
Information from third parties:
We may receive data from partners such as:
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Shopify, which powers our website infrastructure.
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Payment processors, which handle your payment information.
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Advertising or analytics partners, through tracking tools like cookies or web beacons.
Any data collected from third parties is handled in accordance with this Privacy Policy.
How We Use Your Data
To deliver products and services:
We use your personal data to process payments, manage orders, arrange deliveries, and handle returns or exchanges. Shopify may use your account info to link with other Shopify services you may choose to use.
Marketing and advertising:
We may send promotional emails, texts, or postal mail and tailor advertising on our site or others based on your preferences and interactions. For EEA residents, this is based on our legitimate interest in marketing our products (Art. 6(1)(f) GDPR).
Security and fraud prevention:
We use your data to detect and prevent fraud or illegal activity. If you create an account, it’s your responsibility to keep your login credentials secure. If you suspect unauthorized access, please contact us immediately.
Customer support and service improvement:
We use your data to offer support, respond to inquiries, and enhance our services—again under our legitimate interests (Art. 6(1)(f) GDPR).
Cookies
Like most websites, we use cookies to improve user experience, run analytics, and personalize content and ads. For more details, see Shopify’s cookie policy. You can control cookie settings via your browser, but disabling them may affect site functionality.
How We Share Your Information
We may share your information in the following ways:
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With service providers (e.g., IT, shipping, customer support, analytics).
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With marketing partners, in line with their own privacy policies.
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With affiliates in our business group.
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When required by law or to protect our rights.
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With your consent, including via social media integrations.
We do not sell or share sensitive personal data without your explicit consent.
Third-Party Links
Our website may contain links to external sites. We’re not responsible for the content or privacy practices of those sites. Always review third-party policies before providing your information.
Children's Privacy
Our services are not intended for children. We do not knowingly collect data from anyone under 16. If a child has provided us with personal information, please contact us to request its deletion.
Security and Data Retention
While we implement appropriate security measures, no system is completely secure. Please avoid sending sensitive data through unsecured channels.
We retain personal information as long as necessary to fulfill orders, maintain your account, comply with legal obligations, or resolve disputes.
Your Rights
Depending on your location, you may have the following rights:
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Access: Request the personal data we hold about you.
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Delete: Ask us to erase your data.
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Correct: Fix inaccurate information.
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Data portability: Receive or transfer your data.
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Opt-out: Stop the sale or sharing of your data or opt out of targeted ads.
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Restrict processing or withdraw consent, where applicable.
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Appeal: Challenge our decisions regarding your data requests.
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Communication preferences: Unsubscribe from marketing at any time via the link in our emails.
We may need to verify your identity before processing your request. In some cases, you can appoint an authorized agent to act on your behalf.
Complaints
If you’re unhappy with how we handle your data, contact us using the details below. You also have the right to lodge a complaint with your local data protection authority (for EEA residents, see this list).
International Users
Your data may be stored or processed outside your home country. For data transfers from Europe, we rely on mechanisms like Standard Contractual Clauses approved by the European Commission or equivalent arrangements under UK law.
Contact Us
If you have questions about this Privacy Policy or want to exercise your rights, email us at info@nerovano.com or write to:
Nerovano – Norway
Rukki 17
50407 Tartu
Estonia