Terms and conditions
1. Scope
These general terms and conditions (“Terms”) apply to all orders and purchases made through our website, https://nerovano.com (referred to as the “Website”), operated by NEROVANO (referred to as “we”, “us”, or “the Company”). By placing an order, you agree to be bound by these Terms.
2. Company Details
NEROVANO
LISKAJA OÜ
Rukki Street 17, Tartu, 50407, Estonia
Company Number: 17089292
Email: info@nerovano.com
3. Contract Formation
A binding agreement is formed once you place an order on our Website and receive an order confirmation via email. We reserve the right to reject or cancel orders due to legal or operational reasons.
4. Prices and Payment
All prices displayed are in Norwegian kroner (NOK) or your local currency and include VAT where applicable. Shipping costs are calculated separately at checkout unless otherwise stated.
Payment must be made at the time of ordering using the available methods (e.g. credit card, PayPal, bank transfer).
5. Shipping
Orders are dispatched to the address provided at checkout. We aim to ship as quickly as possible, typically within 7–14 business days. Please note that delivery times may vary depending on location and product availability. We are not responsible for delays caused by third-party couriers.
We ship internationally, and shipping fees are clearly listed at checkout.
6. Right to Cancel
You have the right to cancel your order within 14 days of receiving your items, without giving any reason. To do so, you must notify us in writing via email or post. Return shipping costs are your responsibility unless the product is faulty or incorrect.
7. Returns and Refunds
You may return items within 14 days of receipt if they are unused, undamaged, and in their original packaging. Once we’ve received and inspected the return, we will issue a full refund. Items that don’t meet these criteria may be refused or partially refunded.
8. Warranty and Liability
All products come with statutory warranty rights. We are not liable for damage resulting from improper use. In any case, our liability is limited to the purchase price of the item.
9. Personal Data
We are committed to protecting your personal information and handling it in accordance with our Privacy Policy. Please refer to our Privacy Policy on the Website for more details.
10. Changes to the Terms
We reserve the right to update these Terms at any time. Any changes will be posted on the Website and take effect immediately. It is your responsibility to review the Terms regularly.
11. Governing Law and Disputes
These Terms are governed by the laws of the United Kingdom. Any disputes arising in connection with these Terms will be resolved by the courts located at our registered address in London, UK.
12. Contact
If you have any questions or concerns regarding these Terms, please contact us at:
NEROVANO
LISKAJA OÜ
Rukki Street 17, Tartu, 50407, Estonia
Company Number: 17089292
Email: info@nerovano.com